The impact of customer interface quality, satisfaction and switching costs on e-loyalty: Internet experience as a moderator

By Hsin Hsin Chang, Su Wen Chen. Computers in Human Behavior, 2008

359 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/37d85c06ee0b97815f4c77fe71653daa2809e606

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Yi-Shun Wang
2. Hsin-Hui Lin
3. Yu-Yin Wang
4. Shun-Cheng Wu
5. Sajad Rezaei
6. Wan Khairuzzaman Wan Ismail
7. M. Amin
8. Yogesh Kumar Dwivedi

In Marketing

1. Yi-Shun Wang
2. Sajad Rezaei
3. Hsin-Hui Lin
4. Wan Khairuzzaman Wan Ismail
5. M. Amin

In Organizational Behavior and Human Resource Management

1. Yi-Shun Wang
2. Hsin-Hui Lin
3. Yu-Yin Wang
4. Shun-Cheng Wu
5. Sajad Rezaei
6. Wan Khairuzzaman Wan Ismail
7. M. Amin
8. Luvai F. Motiwalla

Citations in the corpus

• The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing (2011, background): “Although online markets appear to have low switching costs, since a competing firm is “just a click away”, recent research has pointed out that there is significant evidence of customer loyalty within electronics markets (Chang & Chen, 2008).”
• Online repatronage intention: an empirical study among Malaysian experienced online shoppers (2014, background): “Shin et al. (2013) found that SAT has no positive effect on ORI while Chang and Chen (2008) demonstrated that SAT is an antecedent of online loyalty, with increased SAT leading to increased retention.”