Intimacy, familiarity and continuance intention: An extended expectation-confirmation model in web-based services

By Yonnim Lee, O. Kwon. Electronic Commerce Research and Applications, 2011

358 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/03720699334f705d48e846b163ad34bc746c8231

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

The influence of tourism website on tourists' behavior to determine destination selection: : A case study of creative economy in Korea (2015, background): “Lee and Kwon (2011) Added familiarity and intimacy to ECM.”
What drives purchase intention for paid mobile apps? - An expectation confirmation model with perceived value (2015, background): “Lee and Kwon (2011) called Bhattacherjee’s study ‘‘a landmark study in that it brought attention to the differences between the behavior of a user accepting an IS, versus the behavior of trying to continue using it.’’”
A Framework and Guidelines for Context-Specific Theorizing in Information Systems Research (2014, background): “…context-speciﬁc factors have been modeled as either antecedents of the core constructs or usage-related outcomes (e.g., Kulkarni et al. 2007, Lee and Kwon 2011, Molla and Licker 2001); or constituent dimensions of the core constructs (e.g., He and Wei 2009); or moderators of the…”
How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective (2019, background): “[21] define intimacy as the degree of closeness, which refers to a kind of intimate feeling and emotional connection, including liking and spiritual support.”
An investigation of users’ continuance intention towards mobile banking in China (2016, background): “Confirmation is validated to have significant effects on perceived usefulness and satisfaction, which is consistent with previous findings (e.g. Bhat-tacherjee, 2001a; Lee and Kwon, 2011).”
The role of perceived social capital and flow experience in building users' continuance intention to social networking sites in China (2012, background): “The ECT of IS is constantly referred to in the field of continuance behavior (Lee, 2010; Lee & Kwon, 2011; Tang & Chiang, 2010).”
Continuance Intention of University Students and Online Learning during the COVID-19 Pandemic: A Modified Expectation Confirmation Model Perspective (2021, result): “Regarding Hypothesis 5, usefulness is significant for continuance intention, which is consistent with previous studies [53].”