Rudeness at Work: Impulse over Restraint

By Pamela R. Johnson, Julie Indvik. 2001

137 citations recorded by the source corpus.

Subfields: Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8c65248b2d03a269d5c9c55c0391743975cffaa8

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In Sociology and Political Science

Citations in the corpus

Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness (2012, background): “Workplace incivility represents a “substantial economic drain on American business” (Porath & Pearson, 2010, p. 64), as it costs organizations millions of dollars each year (Johnson & Indvik, 2001; Pearson & Porath, 2009).”
Testing a measure of instigated workplace incivility (2005, methodology): “An initial three-factor extraction solution satisfied the Kaiser (1970) criterion of resulting factors with eigenvalues greater than 1.”
The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility (2010, background): “Under stress, an individual’s social skills can suffer, and an individual can react negatively in difficult social interactions, including being uncivil (Johnson & Indvik, 2001).”
Why Organizational and Community Diversity Matter: Representativeness and the Emergence of Incivility and Organizational Performance (2011, background): “These experiences create negative affect and stress that impede socially skilled, civil behavior (Johnson & Indvik, 2001).”
Job Stress and Incivility (2011, background): “Many suggest that incivility is a direct result of stressful working conditions and overwhelming job demands, which cause employees to be “too busy to be nice” to their coworkers (Johnson & Indvik, 2001; Pearson & Porath, 2005).”
Negative relationships in the workplace: Associations with organisational commitment, cohesion, job satisfaction and intention to turnover (2008, background): “Some behaviour may be interpreted differently by different individuals or by those from other cultural backgrounds (for example, behaviour interpreted by one individual as rude or brusque may be viewed by another as efficient or no-nonsense) (Johnson & Indvik 2001).”
From Insult to Injury: Explaining the Impact of Incivility (2007, background): “Although strong empirical evidence suggests that experiences of incivility have negative outcomes (e.g., Cortina et al., 2001, 2002; Pearson et al., 2001; Johnson & Indvik, 2001), researchers have only theorized about the process by which incivility leads to such outcomes.”