Employee Satisfaction: Does Kano's Model Apply?

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The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty (2006, background): “These questions are the focus of many studies in the TQM literature (Eskildsen & Dahlgaard, 2000 ; Eskildsen & Nussler, 2000 ; Martensen & Gronholdt, 2001 ; Matzler et al , 2004 ; Westlund & Lothgren, 2001 ).”
The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “Satisfied employees will contribute to continuous improvement (Matzler et al., 2004; Sadikoglu and Zehir, 2010) and more enthusiastically deliver high-quality services (Al-Refaie, 2015).”
Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2007, background): “…and overall customer satisfaction is asymmetrical (Kano et al., 1984; Matzler and Sauerwein, 2002; Ting and Chen, 2002; Matzler et al., 2003; Matzler et al., 2004 a ) and the relationship between attribute performance and attribute importance is causal (Sampson and Showalter, 1999; Oh,…”
Measuring the Relative Importance of Service Dimensions in the Formation of Price Satisfaction and Service Satisfaction: A Case Study in the Hotel Industry (2006, methodology): “Matzler et al. (2004a), referring to Kano’s model of customer satisfaction (Kano, 1984), argue that the relationship between attribute-level satisfaction and overall satisfaction can be asymmetric, depending on the type of product or service attribute.”