Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism

By Wei-Jaw Deng. 2007

445 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/dd39390a1e02ff9d1c4a3e31a63f79337743e798

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

In Tourism, Leisure and Hospitality Management

Citations in the corpus

Achieving destination competitiveness: an importance–performance analysis of Serbia (2016, background): “The application of IPA extends to a wide range of fields, including analyses of service quality (Ennew, Reed, & Binks, 1993; Matzler, Sauerwein, & Heischmidt, 2003), travel markets (Enright & Newton, 2004; Murdy & Pike, 2012; Wade & Eagle, 2003), meetings and events (Go & Zhang, 1997; Oh 2001; Oh & ”
Destination competitiveness: what we know, what we know but shouldn't and what we don't know but should (2016, methodology): “…of the studies measuring destination competitiveness only include between 20 and 30 indicators (20 in Caber, Albayrak, & Matzler, 2012; 21 in Deng, 2007; 23 in Bahar & Kozak, 2007; 24 in Kozak & Rimmington, 1999; 29 in Wang et al., 2012; 30 in Azzopardi, 2011) with some studies using as few…”
Customer experience, well-being, and loyalty in the spa hotel context: integrating the top-down & bottom-up theories of well-being (2019, background): “This study was supported by the grant from The Ministry of Science and Technology in Taiwan and grant number is 104- 2410-H-020 −019.”
Effects of Interpretive Guiding Outcomes on Tourist Satisfaction and Behavioral Intention (2015, methodology): “The three-factor model has been applied in different contexts in researching tourist satisfaction (e.g., Alegre and Garau 2011; Füller and Matzler 2008; Deng 2007).”
Visitors' loyalty to religious tourism destinations: Considering place attachment, emotional experience and religious affiliation (2020, methodology): “This would be the equivalent of a ‘keep up the good work’ approach based on an importance-performance analysis (Deng, 2007).”
Clustering wellness tourists in spa environment. (2015, background): “, 2009), education level (Deng, 2007; Lee et al., 2009;Magdalini & Paris, 2009;Mak et al., 2009) and the length of stay (Suresh, Ravichandran, & Ganesan, 2011; Pesonen et al.”
Improving importance-performance analysis: the role of the zone of tolerance and competitor performance. the case of Taiwan's hot spring hotels. (2014, methodology): “…& Ghosh, 2004; Mohsin & Ryan, 2005; Tsang & Qu, 2000), Kano model (Yang, Jou, & Cheng, 2011), Decision Making Trial and Evaluation Laboratory (DEMATEL) (Tseng, 2009), analysis network process (ANP) (Hsieh et al., 2008), and importanceeperformance analysis (IPA)(Chu & Choi, 2000; Deng, 2007).”
Culinary tourism: Satisfaction with a culinary event utilizing importance-performance grid analysis (2009, methodology): “The means of performance and importance measures are commonly utilized in practice to divide the matrix into four quadrants (Deng, 2007).”
Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis) (2012, methodology): “In the tourism literature, IPA was used for measuring the service quality, image and overall destination performance issues (Chu and Choi, 2000; Deng, 2007; Deng et al., 2008; Lee and Lee, 2009; Oh, 2001; O’Leary and Deegan, 2005; Smith and Costello, 2009; Wade and Eagles, 2003; Zhang and Chow, 2004”