Measuring the Relative Importance of Service Dimensions in the Formation of Price Satisfaction and Service Satisfaction: A Case Study in the Hotel Industry

By Kurt Matzler, Birgit Renzl, Sandra Rothenberger. 2006

117 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/b5fa18a7255cb6b714336df919f8880c179d1482

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Kuo-Chien Chang

In Organizational Behavior and Human Resource Management

1. Kuo-Chien Chang
2. Wei-Ting Hung
3. F. Wang
4. Jui-Kou Shang

Citations in the corpus

• Pricing determinants in the hotel industry: Quantile regression analysis (2010, background): “Compared to the normative literature, empirical studies have frequently focused on the demand side and have analyzed the relationship between room rates and consumer perceptions or satisfaction (Mattila and O’Neill, 2003; Matzler et al., 2006; Danziger et al., 2006).”
• Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2014, background): “Second, Matzler, Renzl, and Rothenberger (2008) found nationality to be an important mediator in the relationship between perceived service quality and related behavior.”