Andreas Schubert

Organizational Behavior and Human Resource Management · 2004

A researcher in the Science corpus: 1 paper; trusts 4 researchers and is trusted by 3 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 5 citations into it; #5,217 of 8,741 by trust here, #6,799 by citations

Whom Andreas Schubert trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Matthias Fuchs
2. E. Anderson

Who trusts Andreas Schubert overall

1. Kurt Matzler

Papers from Andreas Schubert's perspective

Ordered by how strongly the researchers Andreas Schubert trusts endorse each paper. Same corpus, a different order for every researcher.

1. Strengthening the Satisfaction-Profit Chain
2. How to Delight Your Customers
3. New perspectives of satisfaction research in tourism destinations
4. Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types
5. A causal model for employee satisfaction
6. Integrating Kano's model in the planning matrix of quality function deployment
7. Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
8. The factor structure of customer satisfaction
9. Marketing the competitive destination of the future.
10. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn

Their papers

• Employee Satisfaction: Does Kano's Model Apply? (2004) — 282 citations