The Relationship Between Emotional Resources and Emotional Labor: An Exploratory Study

By Yongmei Liu, L. Prati, Pamela L. Perrewé, Gerald R. Ferris. 2008

172 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/610e1703cac689f6970023450b7e6ccffade6343

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Frontline employees’ passion and emotional exhaustion: The mediating role of emotional labor strategies (2019, background): “Given the necessity in tourism and hospitality sector to have certain emotional display rules in place to ensure service excellence and the differential impacts of different emotional labor strategies, it is important to understand how a frontline employee can foster the use of more effective EL str”
Rocking the Boat but Keeping It Steady: The Role of Emotion Regulation in Employee Voice (2013, background): “55 (MacCann, 2010), which is comparable to the test-retest reliability of personality traits (Roberts & DelVecchio, 2000; see also Gosling, Rentfrow, and Swann [2003] and Rammstedt and John [2007]).”
Emotion work and emotional exhaustion in teachers: the job and individual perspective (2012, background): “This notion is supported by findings that in general, individuals scoring high on negative affectivity are more likely than others to surface act (Liu et al. 2008).”
On the costs and benefits of emotional labor: a meta-analysis of three decades of research. (2011, unknown): “However, recently, this assumption has been challenged by Liu and colleagues (Liu, Prati, Perrewe, & Ferris, 2008) who argued that the suppression and reap-praisal mechanisms investigated in laboratory settings cannot be compared with the workplace where employees need to regulate their emotions.”
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model (2019, background): “Hobfoll (2001) have recognized emotional resources as a fundamental component of individual adaptability, and emotional resource is a subtype of personal resources (Liu et al., 2008).”
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention (2016, background): “Individuals being placed in situations where customer incivility occurs, at a minimum, feel distress, sadness, rejection, irrationality and hostility (Liu et al., 2008).”