The influence of service climate and job involvement on customer‐oriented organizational citizenship behavior in Greek service organizations: a survey

By Zoe S. Dimitriades. 2007

248 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5ca62256df25f1097c5c0cd8d081ea9f64d5f101

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. H. Kwan
2. Long-Zeng Wu
3. Mayowa T. Babalola
4. Omale A. Garba
5. Jun Liu
6. E. Tse
7. Chak Fu Lam
8. M. Meeks

In Sociology and Political Science

1. H. Kwan
2. Long-Zeng Wu
3. Mayowa T. Babalola
4. E. Tse
5. Chak Fu Lam
6. M. Meeks
7. P. Fu
8. David M. Mayer

Citations in the corpus

• The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior” (2013, methodology): “We adapted the seven-item scale developed by Dimitriades (2007) to measure customeroriented OCB.”
• A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior (2018, background): “According to Dimitriades (2007), CCB is a discretionary behavior that employees initiate for the benefit of customers.”
• Ethical work climate, employee commitment and proactive customer service performance: Test of the mediating effects of organizational politics (2017, background): “…conducted in the retail industry have examined how human resource policies and practices influence customer service behavior (Ashill et al., 2015; Dimitriades, 2007; Swimberghe et al., 2014; Xavier et al., 2015), more research is called for to understand the mechanism through which ethical…”
• When Do Employees Speak up for Their Customers? A Model of Voice in a Customer Service Context (2013, background): “…is customer-focused organizational citizenship behavior (OCB), defined as efforts by employees to take initiative to contribute in ways that serve customer needs (Bettencourt & Brown, 1997; Bettencourt, Gwinner, & Meuter, 2001; Dimitriades, 2007; Groth, 2005; Rafaeli, Ziklik, & Doucet, 2008).”
• Workplace fun: the moderating effects of generational differences (2009, background): “OCBs represent actions that enhance organisational effectiveness but are unaccounted for in traditional job performance assessments ( Dimitriades, 2007”