Self‐service technology adoption: comparing three technologies

By J. Curran, M. Meuter. 2005

794 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5270280da32424ecd41e3ba166e8cad8306ea407

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Mobile-banking adoption by Iranian bank clients (2014, background): “…literature, which has found perceived usefulness to have a strong positive relationship with behavioral intentions (e.g. Cheong and Park, 2005; Chiu et al., 2005; Curran and Meuter, 2005; Mathieson, 1991; Nysveen et al., 2005; Taylor and Todd, 1995; Wang et al., 2008; Koenig-Lewis et al., 2010).”
Investigating the factors influencing the adoption of m-banking: A cross cultural study (2015, methodology): “Fisher and Beatson (2002) posit that the introduction of SSTs has removed the interpersonal interaction of traditional service encounters and could reduce adoption and satisfaction of new technologies.”
Trust in humanoid robots: implications for services marketing (2019, background): “Existing research in services marketing (Collier et al., 2014; Curran and Meuter, 2005; Gelbrich and Sattler, 2014) highlights the need to understand the adoption of SSTs in a public service setting, and of service robots in particular (Bartneck and Forlizzi, 2004).”
Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism (2017, background): “Several studies strongly support the prevalence of a polylithic structure of attitudes over a monolithic one (Curran and Meuter, 2005, 2007; Kim et al., 2009b; Xie et al., 2008; Wang and Xu, 2015).”
Not always co-creation: introducing interactional co-destruction of value in service-dominant logic (2010, background): “Many firms seek to reduce costs and improve productivity by encouraging their customers to switch from person-to-person service encounters to automated self-service ( Curran and Meuter, 2005”
Factors Influencing the Acceptance of Self-Service Technologies (2016, background): “Moreover, Curran and Meuter (2005) find that risk affects adoption of online banking but does not influence ATM use.”
Determinants of satisfaction and continuance intention towards self-service technologies (2009, positive): “Up to date, there are many empirical researches regarding SSTs (Meuter et al., 2000, 2003, 2005; Zeithaml et al., 2002; Curran and Meuter, 2005; Yen, 2005; Self-service technologies 1249 D ow nl oa de d by U ni ve rs ity o f O kl ah om a A t 1 3: 39 0 5 Fe br ua ry 2 01 5 (P T ) Liljander et al.,…”
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2018, background): “One of these breakthroughs is Internet banking (IB), which offers an innovative way of providing customers with a wide range of financial services, whilst replacing the role of a human encounter (Akhlaq and Ahmed, 2013; Curran and Meuter, 2005, 2007; Martins et al., 2014; Riffai et al., 2012).”
Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy (2016, background): “…as one of the most important and frequently found factors influencing customers’ intention and adoption of different electronic banking channels (Curran and Meuter, 2005; Eriksson et al., 2008; Gan et al., 2006; Jaruwachirathanakul and Fink, 2005; Kolodinsky et al., 2004; Taylor and Strutton,…”
Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust (2016, background): “Furthermore, convenience and personalization are two unique time- and effort-saving characteristics facilitated by the website (Berry et al. 2002, Curran and Meuter 2005).”
Tourist behaviour towards self-service hotel technology adoption: Trust and subjective norm as key antecedents (2015, background): “Several studies have investigated customer attitude towards adoption of SSTs (Curran & Meuter, 2005; Dabholkar, 2000).”
Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge (2015, background): “For instance, Lassar, Manolis, and Lassar (2005) reveal that domain-specific consumer innovation significantly and positively affects the adoption of online banking andLu et al.”