Determinants of satisfaction and continuance intention towards self-service technologies

By Shih‐Chih Chen, Huei-Huang Chen, Mei‐Fang Chen. Industrial management & data systems, 2009

305 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1e9e817f735b8644e62482205634259e85d002b5

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Shing-Han Li
2. Chien-Yi Li
3. Shih‐Chih Chen

In Organizational Behavior and Human Resource Management

1. Shing-Han Li
2. Chien-Yi Li
3. Shih‐Chih Chen

In Sociology and Political Science

1. Shing-Han Li
2. Chien-Yi Li
3. Shih‐Chih Chen

Citations in the corpus

• Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation (2017, unknown): “Further, customers’ increasing familiarity with e-commerce environment may have resulted in a belief that major security issues have been addressed, diminishing the effect of the inhibitors of TR (Chen, Chen, and Chen 2009).”
• RECENT RELATED RESEARCH IN TECHNOLOGY ACCEPTANCE MODEL: A LITERATURE REVIEW (2012, methodology): “Chen et al. (2009) proposed an integrated model including Technology Acceptance Model, Theory of Planned Behavior, and Technology Readiness to explain the users' adoption of self-service technologies.”