Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy

By Ali Abdallah Alalwan, Yogesh Kumar Dwivedi, Nripendra P. Rana, Michael D. Williams. Journal of Enterprise Information Management, 2016

505 citations recorded by the source corpus.

Purpose – The purpose of this paper is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers ' intention to adopt mobile banking (MB). Design/methodology/approach – The proposed conceptual model was based on the Technology Acceptance Model (TAM). This was extended by adding perceived risk and self-efficacy as an external factors. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. Findings – The results showed that behavioural intention is significantly influenced by perceived usefulness, perceived ease of use, and perceived risk. Research limitations/implications – Practical and theoretical implications for both Jordanian banks and researchers in the MB context are also discussed in the concluding section. Originality/value – MB-related issues are yet to be examined empirically in the Jordanian context. This submission has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of MB from the Jordanian customers’ perspective.

Subfields: Artificial Intelligence, Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/a3c5c83c3bda28417e4dd005f6c383b716c644ac

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Citations in the corpus

Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use (2019, result): “This result is consistent with the literature (Abdullah & Ward, 2016; Alalwan et al., 2017; Alalwan, Dwivedi, Rana, & Williams, 2016; Alryalat et al., 2013; Baabdullah et al., 2016; Baganzi & Lau, 2017; Karahanna & Straub, 1999; Martins et al., 2014; Mensah & Mi, 2018; Subramanian, 2010; Tobbin,…”
Social media in marketing: A review and analysis of the existing literature (2017, background): “This, in turn, positively reflect on their orientations and behaviours toward all kinds of social media technology as reported by Alalwan et al. (2016a); Dwivedi et al. (2015); Rathore et al. (2016); Taylor et al. (2011); and Zhu and Chen (2015).”
Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017, methodology): “…and resources required (e.g. 4G services, smart phones, Wi-Fi) to run Mobile banking could attach customers further financial cost, thus, enhancing the important role of price value among the conceptual model (Alalwan et al., 2016b; Riquelme and Rios, 2010; Gerrard et al., 2006; Sathye, 1999).”
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2018, background): “Thus, further benefits and utilities perceived by using IB could contribute to the price value of IB (Alalwan et al., 2016b; Sheth et al., 1991; Tarhini et al., 2016; Zhu et al., 2013).”
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2019, background): “Furthermore, a considerable number of studies in different contexts have focused on the factors that impact the use of M-Banking (e.g. Akturan and Tezcan (2010) in Turkey; Faria (2012) in Portugal; Hanafizadeh et al. (2014) in Iran; Afshan and Sharif (2016) in Pakistan; Koenig-Lewis et al. (2010) in”
Understanding the Blockchain technology adoption in supply chains-Indian context (2018, methodology): “Alalwan et al. (2016) Mobile banking adoption Extended TAM Extended TAM, using perceived risk and self-efﬁcacy is used to examine customer’s intention to adopt mobile banking in Jordanian context.”