Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk

By Ali Abdallah Alalwan, Yogesh Kumar Dwivedi, Nripendra P. Rana, Raed Salah Algharabat. 2018

506 citations recorded by the source corpus.

The key objective of this study is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intentions and adoption of Internet banking. The conceptual model proposed was based on the extended Unified Theory of Acceptance and Use of Technology (UTAUT2). This was further extended by adding perceived risk as an external factor. Structural equation modelling (SEM) was conducted to analyse the data collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The results show that behavioural intention is significantly influenced by performance expectancy, effort expectancy, hedonic motivation, price value and perceived risk; however, social influence does not have a significant impact on behavioural intention. This study offers Jordanian banks some guidelines for designing and marketing such channel in order to enhance their acceptance by their customers.

Subfields: Artificial Intelligence, Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/5bd8112efdc792fddf56a2fa76361ab3c228238a

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Citations in the corpus

Determinants of E-government Adoption: Testing the Mediating Effects of Perceived Usefulness and Perceived Ease of Use (2019, background): “This result is consistent with the literature (Abdullah & Ward, 2016; Alalwan et al., 2017; Alalwan, Dwivedi, Rana, & Williams, 2016; Alryalat et al., 2013; Baabdullah et al., 2016; Baganzi & Lau, 2017; Karahanna & Straub, 1999; Martins et al., 2014; Mensah & Mi, 2018; Subramanian, 2010; Tobbin,…”
Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2019, background): “In addition, Alalwan et al. (2018) recently proved the role of habit on the actual adoption of Internet banking by Jordanian customers.”
Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2020, background): “…perceived usefulness), intrinsic motivation has repeatedly been considered an important driver of the customer’s intention and willingness to use new systems and applications (Alalwan, 2018; Brown & Venkatesh, 2005; Davis, Bagozzi, & Warshaw, 1992; Van der Heijden, 2004; Venkatesh et al., 2012).”
Investigating the impact of social media advertising features on customer purchase intention (2018, background): “(2012), customers seem to be more engaged with new systems and applications if they habitually use such systems and applications (Alalwan et al., 2018; Eriksson, Kerem, & Nilsson, 2008; Kolodinsky, Hogarth, & Hilgert, 2004).”
Factors Determining the Behavioral Intention to Use Mobile Learning: An Application and Extension of the UTAUT Model (2019, background): “…Tsai et al., 2018), satisfaction had ﬁve items (Maillet et al., 2015; DeLone and McLean, 2016), trust contained ﬁve items (Arpaci, 2016; Alalwan et al., 2017; Kabra et al., 2017; Khalilzadeh et al., 2017) and PR had three items (Hanaﬁzadeh et al., 2014; Martins et al., 2014; Alalwan et al., 2018).”