Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers
By Joseph A. Allen, J. Diefendorff, Yufeng Ma. Journal of business and psychology, 2013
138 citations recorded by the source corpus.
Subfields: General Health Professions, Social Psychology, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/505ce5a2ea79ee5bd845c475178b976d4af09eaa
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In General Health Professions
- Allison S. Gabriel
- Juan M. Madera
- L. Lee
- Priyanko Guchait
- Anqi Luo
- Alicia A. Grandey
- Hyun Jeong Kim
- Y. Lee
In Social Psychology
- Allison S. Gabriel
- Juan M. Madera
- L. Lee
- Priyanko Guchait
- Anqi Luo
- Alicia A. Grandey
- Y. Lee
- P. Chelladurai
In Sociology and Political Science
- Allison S. Gabriel
- Juan M. Madera
- L. Lee
- Priyanko Guchait
- Anqi Luo
- Alicia A. Grandey
- Y. Lee
- P. Chelladurai
Citations in the corpus
- Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “Similarly, when surface acting was consistent with cultural values for social harmony (i.e., collectivistic cultures), it was less distressing than when performed by those who highly value individual expression (Allen et al. 2014).”
- Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture (2019, background): “Magnifying the scope of this norm to workplace behaviors, the influence of display rules in collectivist cultures and emotional labor is not as strong as in individualistic cultures (Mesquita and Delvaux, 2013; Allen et al., 2014).”