The effects of retail channel integration through the use of information technologies on firm performance
By Lih-Bin Oh, Hock Hai Teo, V. Sambamurthy. 2012
381 citations recorded by the source corpus.
Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/50b3ae51fae41647c6910c4fb5d8138b39382023
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
- Eleonora Pantano
- Angappa Gunasekaran
- Thanos Papadopoulos
- Stephen J. Childe
- J. Edwards
- Mikko Rönkkö
- John Antonakis
- C. Mcintosh
In Marketing
- Eleonora Pantano
- Angappa Gunasekaran
- Thanos Papadopoulos
- Stephen J. Childe
- J. Edwards
- Mikko Rönkkö
- John Antonakis
- Ali Tarhini
In Organizational Behavior and Human Resource Management
- John Antonakis
- C. Mcintosh
- Mikko Rönkkö
- Stephen J. Childe
- Angappa Gunasekaran
- J. Edwards
- Eleonora Pantano
- Ali Tarhini
Citations in the corpus
- Demand pull and technology push perspective in technology-based innovations for the points of sale: the retailers evaluation (2014, background): “…technologies that could be introduced in points of sale and consumers' interests towards new systems which are able to support and enhance shopping experience (Chiu et al., 2010; Oh et al., 2012) forces retail-oriented firms to innovate for maintaining and increasing the business profitability.”
- Toward a three-dimensional framework for omni-channel (2017, neutral): “Oh et al .”
- Big Data and supply chain management: a review and bibliometric analysis (2016, background): “Afirm’s competitive advantage could depend on its ability to extract Big Data and analyse it to gain business insights (Wong 2012) and outperform its competitors (Oh et al. 2012).”
- Information technology for competitive advantage within logistics and supply chains: A review (2017, background): “15 Oh et al.,(2012) This study examines the impacts of the use of IT by retail firms in integrating channel activities for selling to customers.”
- Assessing customers' perceived value of the online channel of multichannel retailers: A two country examination (2015, neutral): “novative services to customers (Oh et al., 2012).”
- Partial least squares path modeling: Time for some serious second thoughts (2016, methodology): “…as PLS in their respective literature is an unfortunate oversight that continues to confuse applied researchers (Westland, 2015, Chapter 3). the terms “prediction” or “predictive” are commonly used when justifying the use of PLS in empirical studies (e.g., Johnston et al., 2004; Oh et al., 2012).”
- Customer experiences in the age of artificial intelligence (2020, methodology): “The measurement items (Appendix A) for all constructs were adopted from previous studies: AI-enabled customer experience (Foroudi et al., 2018; Oh et al., 2012; Otto & Ritchie, 1996), AI-enabled service quality (Wolfinbarger & Gilly, 2003; Chang & Wang, 2011), relationship commitment (Fullerton,…”