Responsiveness to Customers and Competitors:The Role of Affective and Cognitive Organizational Systems

By Christian Homburg, M. Grozdanovic, M. Klarmann. 2007

292 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/4c9a6a6be64c4dcc5c80f6f88dcfcceb8d79e69a

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

Detecting, Preventing, and Mitigating Online Firestorms in Brand Communities (2019, background): “However, in line with cognitive appraisal theory and an affect infusion model, Homburg, Grozdanovic, and Klarmann (2007) posit that an affective approach, such as empathy, is more effective in affect-intensive environments characterized by social interactions and spontaneous decisions, such as…”
What Drives Key Informant Accuracy? (2012, background): “Instead, they must often rely at least partly on their intuitive assessment of the circumstances (Homburg, Grozdanovic, and Klarmann 2007).”
Understanding consumer acceptance of mobile payment services: An empirical analysis (2010, methodology): “Thus, we reanalyzed our model with 20 different datasets, in which 5% of the cases had been removed randomly (Homburg et al. 2007).”
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention (2011, background): “Positive social interaction with customers are likely to increase the effectiveness of FSEs because it enables FSEs to share informationwith customers, demonstrate an understanding and concern for customers' need and cultivate better understanding of mutual needs (Homburg et al., 2007).”
The relationship between marketing agility and financial performance under different levels of market turbulence (2019, methodology): “Scales were from studies by Sharifi and Zhang (1999), Poolton (2006), Sandberg (2002), Hoek, Harrison, and Christopher (2001), Braunscheidel and Suresh (2009), Kritchanchai (2004), Theoharakis and Hooley (2003) and Homburg, Grozdanovic, and Klarmann (2007).”
Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance (2013, background): “…building such a capability entails routinization of search, collection, classification, sorting, and simplification of information from various sources (Day 1994; Deshpande et al. 1993; Harkness et al. 1996; Homburg et al. 2007; Jayachandran et al. 2004; Narver and Slater 1990; Rust et al. 2010).”