Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance
By Pankaj Setia, V. Venkatesh, S. Joglekar. MIS Q., 2013
474 citations recorded by the source corpus.
Subfields: Management Information Systems, Management Science and Operations Research, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/f6f7b8f382f0a82efe258d21002458924dd8de8d
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management Information Systems
In Management Science and Operations Research
In Strategy and Management
Citations in the corpus
- IT Capability and Digital Transformation: A Firm Performance Perspective (2016, background): “Companies such as Best Buy and Starbucks are leveraging on digital technologies as they attempt to improve performance through the transformation of customer-side business operations and the synchronization data, information and ideas (Kovac et al., 2009; Setia et al., 2013).”
- Innovative Behaviour, Trust and Perceived Workplace Performance (2018, unknown): “to new technologies and price-based business models (Airmic, 2016; Institute of International Finance, 2016; Jansen et al., 2006; OECD, 2017; Setia et al., 2013).”