The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry.

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The effects of the perceived external prestige of the organization on employee deviant workplace behavior: The mediating role of job satisfaction (2016, background): “On the other hand, workplace friendships increase support and resources that help individuals do their jobs, which will, in turn, reduce DWB (Yen and Teng, 2013).”
Empowering supervision and service sabotage: a moderated mediation model based on conservation of resources theory. (2018, background): “…1989; O'Neill & Davis, 2011), which can trigger the occurrence of negative work behavior (Chi et al., 2015; Kao et al., 2014; Lee& Ok, 2014; Yen & Teng, 2013), such as service sabotage, which produces detrimental effects on service quality and hospitality organization effectiveness (Hon,…”