Empowering supervision and service sabotage: a moderated mediation model based on conservation of resources theory.

By Xing Zhou, Jianfeng Ma, Xiaoshuang Dong. 2018

137 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/68238b8f86eb8aebcaa4e42473e69fcdf6fd1bf4

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Kate L. Daunt
2. Avraam Papastathopoulos
3. Christos Koritos
4. Achilleas Boukis

Citations in the corpus

• Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style (2020, background): “Acknowledging the instrumental role empowering and laissez-faire leadership styles play in tourism and hospitality research (e.g., Elsetouhi et al., 2018; Zhou et al., 2018), the current study explores the extent to which these two leadership styles moderate the effects of customer incivility on FLE”