Innovation in the Service Economy: The New Wealth of Nations

By Faiz Gallouj. 2002

403 citations recorded by the source corpus.

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Citations in the corpus

Openness, knowledge, innovation and growth in UK business services (2011, background): “There is a developing theoretical literature in to the relationship between services and innovation (Gallouj 2002; Gallouj and Savona 2010) that can be classified into four basic types.”
Service Innovation: A Service-Dominant Logic Perspective (2015, background): “…in different fields, including marketing (Berry et al. 2006; Nijssen et al. 2006; Oliveira and Von Hippel 2011), economics (Cainelli et al. 2006; Gallouj 2002; Gallouj and Savona 2008), information systems (Alter 2008; Lyytinen and Rose 2003; Rai and Sambamurthy 2006), operations (Edvardsson…”
Defining service innovation: A review and synthesis (2016, unknown): “Studies using the assimilation perspective are the most numerous (Gallouj, 2002) and focus on the impact of new technology, which early studies considered the main driver of service innovation (Tether, 2005; Toivonen & Tuominen, 2009).”
Services and services innovation (2009, background): “The latter debate has focused around the so-called assimilation / demarcation / synthesis discussion (Gallouj, 1994; Coombs and Miles, 2000).”
Service Innovation in the Digital Age: Key Contributions and Future Directions (2015, background): “These latter views are particularly relevant to knowledge-intensive services in which service providers customize services for each client, and over time develop new portfolios of services for a marketplace (Barras 1990; Gallouj 2002).”
Emergence of innovations in services (2009, background): “In order to get deeper into the ‘black box’ of service innovation, Gallouj and Weinstein (1997, see also Gallouj, 2002a, 2002b) suggest a modification of the Lancasterian characteristics-based approach, which was originally developed for the examination of goods (Lancaster, 1966; Saviotti &…”
Two decades of research on innovation in services: which place for public services? (2013, methodology): “This is known as a Schumpeter Mark III model or consultant-assisted innovation model or more generally interactional innovation model (Gallouj, 2002b and 2002c), which would complement the well-known models of Schumpeter Mark I (the individual entrepreneur) and Schumpeter Mark II (endogenized…”
Success Factors for Service Innovation: A Meta‐Analysis (2016, background): “research demonstrates that service innovation, the development of new or enhanced intangible offerings that involves the firm's performance of a task/activity intended to benefit customers, is a key driver of economic performance at both the firm (Dotzel, Shankar and Berry, 2013) and the national le”
Enabling service innovation: A dynamic capabilities approach (2013, background): “…(2007), dealing not only with the uniqueness or newness of the service, but also of innovations in other areas of the service system (Drejer, 2004; Gallouj, 2002; Gallouj and Weinstein, 1997), such as the delivery processes, customer interfaces, and the buyer-seller relationship (de Jong and…”
Do Services Innovate (Differently)? Insights from the European Innobarometer Survey (2005, background): “…survey examined here, as well as a host of other evidence including that from the second and third European Community Innovation Surveys (CIS) shows that services innovate (e.g. Tether et al., 2001; Gallouj, 2002; Tether, 2003; Howells and Tether, 2004; Miles, 2005; Roper and Hewitt-Dundass, 2004).”
The organisational-cooperation mode of innovation and its prominence amongst European service firms (2008, background): “In recent years services have however received increasing attention from innovation scholars, first from those such as Evangelista (2000) who applied received understandings of (technological) innovation to services, then by those such as Faiz Gallouj and Jon Sundbo (Gallouj and Weinstein, 1997; Ga”
Historical coevolution of governance and technology in the industrial revolutions (2003, background): “These can be oriented to different products (standardised vs. non-standardised, etc.) or different production processes or technological structures (Gallouj, 2002).”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, methodology): “…framework capable of dealing with describing innovation in all type of economic activities.10 This approach is most formalized in the so-named characteristics-based approach (see Gallouj, 2002; Gallouj & Toivonen, 2008; Gallouj & Weinstein, 1997; de Vries, 2006; Windrum & Garçia-Goni, 2008).”
Innovation in services: a review of the debate and a research agenda (2009, background): “…framework more operational in the case of some complex service organizations and types of provision, Djellal and Gallouj (2005, 2008a) draw on the work of Hill (1977, 1999) and Gadrey (1996, 2000), and combine it with the characteristic-based approach (Gallouj and Weinstein 1997; Gallouj, 2002).”