Innovation in services: a review of the debate and a research agenda

By Faiz Gallouj, M. Savona. 2009

589 citations recorded by the source corpus.

Subfields: Computer Science Applications, Marketing, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/6b3daf84b735c802acbd830e07e394fd847680f3

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Citations in the corpus

Innovativeness and business performances in tourism SMEs. (2015, background): “The ‘‘assimilation, differentiation, inversion, and integration’’ (Gallouj, 2010) or ‘‘assimilation– demarcation–integration’’ discussion (Gallouj & Savona, 2009) categorizes literature on innovation in services (Gallouj & Djellal, 2010).”
The evolution of service innovation research: a critical review and synthesis (2014, background): “The Service Industries Journal, 2014 Vol. 34, No. 5, 373–398, http://dx.doi.org/10.1080/02642069.2013.780044 process initiated by any involved parties (Gallouj & Savona, 2009).”
Defining service innovation: A review and synthesis (2016, unknown): “Product and process exist in definitions across all three perspectives, but have proven insufficient for understanding service innovation (Gallouj & Savona, 2008).”
THE ELIXIR (OR BURDEN) OF YOUTH? EXPLORING DIFFERENCES IN INNOVATION BETWEEN START-UPS AND ESTABLISHED FIRMS. (2008, background): “7 The third school of thought, the integrative approach, has argued that services and manufacturing do not follow entirely different approaches and that some aspects of services can also be used to understand the rest of the economy (Droege et al. 2009; Gallouj and Savona 2009; Tether 2003a).”
The benefits of R&D and breadth in innovation strategies: a comparison of Finnish service and manufacturing firms (2012, methodology): “Here, we build on recent efforts toward a synthesis (e.g., Drejer, 2004; Gallouj and Savona, 2009) that seek to construct a more holistic understanding of innovation that has room for innovation processes that result in both physical goods and service products.”
Open service innovation and the firm's search for external knowledge (2014, background): “The traditional distinction between product and process innovations becomes weaker in a service context; because services often consist of processes that are hardly separable from the outcomes they produce (Gallouj & Savona, 2009; Sirilli & Evangelista, 1998).”
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry (2011, background): “Gallouj, 2009 ; Gallouj & Savona, 2008 ; Miles, 2005 ), it is evident that service firms are not merely passive recipients of others' innovations.”
The impact of the economic crisis on innovation: Evidence from Europe (2013, background): “In order to corroborate this hypothesis a definition of innovation able to capture the process of change in both manufacturing and services is needed, since the relevance of past innovative experience is quite different across the two sectors [38,39].”
Identifying categories of service innovation: A review and synthesis of the literature (2016, background): “The literature reports extensive use of the product–process distinction (Gallouj & Savona, 2008); however, the difficulties in separating product from process in service research limit this dimension's usefulness.”
The determinants of regional specialisation in business services: agglomeration economies, vertical linkages and innovation (2015, methodology): “Finally, as suggested by the literature on innovation in services (Antonelli, 1998; Muller and Zenker, 2001; Antonietti and Cainelli, 2008; Gallouj and Savona, 2009), ICT, proxied by the ICT-related patents over population across regions, has a large impact on BS specialisation.”