Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry

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Business model innovation and business concept innovation as the context of incremental innovation and radical innovation. (2015, background): “…(Castellacci, 2008; Lim, 2009; Scaglione, Schegg, & Murphy, 2009), hotel companies develop their own innovations, which requires that both technological innovations and non-technological innovations be taken into account (Hertog et al., 2011; Nieves et al., 2014; Orfila-Sintes & Mattsson, 2009).”
Defining service innovation: A review and synthesis (2016, unknown): “Hertog et al. (2011), p. 1436) argued that a service innovation can be described as “a new or considerably changed (new to the firm) product or service … or introduced a new or considerably changed (new to the firm) process innovation.””
Hotel innovation and performance in times of crisis (2014, background): “(2013), Martínez-López and Vargas-Sánchez (2013), Den Hertog et al. (2011) and Tajeddini (2010), shows a positive and significant effect of the first construct on the second.”