Service Innovation in the Digital Age: Key Contributions and Future Directions
By Michael I. Barrett, Elizabeth J. Davidson, Jaideep Prabhu, Stephen Louis Vargo. MIS Q., 2015
951 citations recorded by the source corpus.
Subfields: Management of Technology and Innovation, Marketing, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/d5e4d22bd8da8ef577da806dbbb9731df951be7a
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management of Technology and Innovation
- Ola Henfridsson
- Satish Nambisan
- Abayomi Baiyere
- Kalle J. Lyytinen
- Ann Majchrzak
- Vinit Parida
- David Sjodin
- Michael Song
In Marketing
- Ola Henfridsson
- Satish Nambisan
- David Sjodin
- Stefan Seidel
- Vinit Parida
- Lina Linde
- Kalle J. Lyytinen
- Ann Majchrzak
In Sociology and Political Science
- Ola Henfridsson
- Satish Nambisan
- Kalle J. Lyytinen
- Ann Majchrzak
- Michael Song
- Stefan Seidel
- Jan vom Brocke
- Alexander Maedche
Citations in the corpus
- Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017, background): “The rise of digitization has led scholars to increasingly question the explanatory power and usefulness of extant innovation theory and related organizational scholarship (Barrett et al. 2015; Benner and Tushman 2015; Goldfarb and Tucker 2012; Greenstein et al. 2013; Yoo et al. 2012).”
- Unpacking the Difference Between Digital Transformation and IT-Enabled Organizational Transformation (2021, background): “Our observations correspond to earlier research that highlights the importance of value propositions for selling digital products (Barrett et al., 2015; Porter & Heppelmann, 2015) and demonstrates that organizations adopt digital technology in order to become better at what they do (Besson & Rowe,…”
- Towards Designing Cooperative and Social Conversational Agents for Customer Service (2017, background): “Increasing digitalization has paved the way for digital or ICT-enabled services and ICTs have been recognized as playing an important role in service innovation (Barrett et al. 2015).”
- How Big Data Analytics Enables Service Innovation: Materiality, Affordance, and the Individualization of Service (2018, background): “This approach to real-time service provision is in line with the basic tenets of BDA analytics in terms of the velocity with which new data are generated and analyzed [28], and it adds another nuance to how organizations create new value propositions under an S-D logic [1, 24].”
- Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, background): “Thus, digitalization can enable innovation by facilitating knowledge exchange and absorptive capacity between actors (Barrett, Davidson, Prabhu, & Vargo, 2015; Carlo, Lyytinen, & Rose, 2012; Joshi, Chi, Datta, & Han, 2010; Slaughter & Kirsch, 2006).”
- Recombination in the open-ended value landscape of digital innovation (2018, background): “Even in the service innovation literature (Barrett et al. 2015; Lusch and Nambisan 2015), where value-in-use is emphasized, and in the platform and network effects literature (Gawer 2014; Parker et al.”