Organizational Citizenship Behaviors: Their Relationship to Organizational Effectiveness

By Sandra M. Walz, B. Niehoff. 2000

315 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/2f3ee39630f3c7488841b2241308dfbd8ed70714

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

Effects of attitudes vs experience of workplace fun on employee behaviors: Focused on Generation Y in the hospitality industry (2013, background): “Tested in the restaurant setting, OCB was found to be positively related to overall operating efficiency, customer satisfaction, and quality of performance (Walz and Niehoff, 2000).”
How Do Happy Leaders Enhance Team Success? The Mediating Roles of Transformational Leadership, Group Affective Tone, and Team Processes† (2011, background): “Similarly, Walz and Niehoff’s (2000) study found a positive relationship between team helping behaviors and performance.”
High-performance HR practices and OCB: a cross-level investigation of a causal path (2010, background): “…suggest that satisfied employees may engage in enhanced citizenship behavior, which is empirically known to be related to individual performance (Allen and Rush 1998) and organizational effectiveness (Podsakoff and MacKenzie 1994; Podsakoff, Ahearne, and MacKenzie 1997; Walz and Niehoff 2000).”
The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction (2008, methodology): “Based on the work of Walz and Niehoff (2000) , Parasuraman et al .”
Perfectionism, self-efficacy and OCB: the moderating role of gender (2012, background): “Interpersonal helping has been found to explain significant variance in production quantity, production quality, revenue, operating efficiency, customer satisfaction, and performance quality (Podsakoff et al., 1997; Walz and Niehoff, 2000).”
Proactive Personality at Work: Seeing More to Do and Doing More? (2014, background): “overall operating efficiency (Karambayya 1990; Walz and Niehoff 2000).”
Organizational Citizenship Behavior and Career Outcomes (2013, background): “Research shows that OCB makes work groups and organizations more effective (Nishii, Lepak, & Schneider, 2008; Podsakoff & MacKenzie, 1997; Walz & Niehoff, 2000; Whitman, Van Rooy, & Viswesvaran, 2010).”
The personal costs of citizenship behavior: the relationship between individual initiative and role overload, job stress, and work-family conflict. (2005, background): “Moreover, several empirical studies have indicated that OCBs are related to some indicators of organizational effectiveness (e.g., Koys, 2001; Podsakoff et al., 2000; Walz & Niehoff, 2000 ).”
Effects of Positive Practices on Organizational Effectiveness (2011, unknown): “…among fellow employees—for example, sharing, loyalty, advocacy, caring—the results are enhanced liking, commitment, participation, trust, and collaboration, all of which may contribute to organizational performance (Koys, 2001; Podsakoff, MacKenzie, Paine, & Bachrach, 2000; Walz & Niehoff, 2000).”
Temporary Employees as Good Citizens: Factors Influencing Their OCB Performance (2002, background): “Research reported by Walz and Niehoff (2000) and Podsakoff, Ahearne, and Mac-Kenzie (1997) on the effects of OCB performance on work group effectiveness supports the idea that OCBs help units work more efficiently and effectively.”
"One size doesn't fit all": tourism and hospitality employees' response to internal brand management. (2010, background): “Hospitality employees exhibiting helping behaviours have been associated with organisations that exhibit operational efficiency as well as high levels of customer satisfaction and perceived quality ( Walz and Niehoff, 2000”
Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. (2009, result): “Consistent with this reasoning, a growing number of studies (Dunlop & Lee, 2004; Koys, 2001; Podsakoff et al., 1997; Podsakoff & MacKenzie, 1994; Walz & Niehoff, 2000) have shown that OCBs are positively related to a variety of unit or organizational effectiveness measures, including production…”
Organizational Citizenship Behavior and Employee Performance: A Moderating Effect of Work Status in Restaurant Employees (2008, background): “Helping, which is one of OCB’s dimensions, was found to decrease food cost percentage and increase the operating efficiency ratio (Walz & Niehoff, 2000) because employees who help others with their work would reduce work hours and help others become more productive employees (Podsakoff et al.,…”