An investigation of employees’ job satisfaction: the case of hotels in Hong Kong

By T. Lam, H. Zhang, T. Baum. 2001

284 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/29676293122411baeac7f575eff68faac849fb6e

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In Organizational Behavior and Human Resource Management

In Tourism, Leisure and Hospitality Management

Citations in the corpus

Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry (2008, background): “Lam, Zhang, and Baum (2001) state that the relationship between job satisfaction and ‘age’ group can be illustrated with a U-shaped model.”
Family Emotional Support, Positive Psychological Capital and Job Satisfaction Among Chinese White-Collar Workers (2015, background): “Furthermore, socioeconomic factors such as individual pay and education level also had an impact on job satisfaction (Judge et al. 2010; Lam et al. 2001; Ge et al. 2011).”
Antecedents and consequences of job satisfaction in the hotel industry (2010, background): “…business performance (Iffaldano and Muchinski, 1985; Schyns and Croon, 2006), employee turnover (Williams and Hazer, 1986; Griffeth et al., 2000; Lam et al., 2001a,b; Martin, 2004; Silva, 2006; Schyns and Croon, 2006), and organizational commitment (Chatman, 1989, 1991; Chatman and Barsade,…”
AFFECTIVITY, CONFLICTS IN THE WORK-FAMILY INTERFACE AND HOTEL EMPLOYEE OUTCOMES (2008, background): “Consequently, high turnover rates have detrimental impacts on service quality (Pizam and Thornburg, 2000) and employees’ morale (Deery and Iverson, 1996), and produce various costs associated with recruitment, training and productivity (Lam et al., 2001).”
Mediation of job embeddedness and satisfaction in the relationship between task characteristics and turnover: A multilevel study in Portuguese hotels (2017, background): “In this sector, remuneration is the category that appears to be more linked to the satisfaction of staff working in hotels (Lam et al., 2001).”
Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2009, background): “There is no doubt that employee satisfaction is critical in the service industry because of the nature of the industry (Lam et al., 2001).”
The development of an employee satisfaction model for higher education (2006, methodology): “Some businesses apply customer satisfaction survey models when devising employee satisfaction surveys (Lam et al., 2001), as in this study.”