Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis

By Tse-Hua Shih, Xitao Fan. 2008

1,180 citations recorded by the source corpus.

Subfields: Communication, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/285dfaf810fe7ff1a951b80f7c19a20a37af8679

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Citations in the corpus

Digital harassment and abuse: Experiences of sexuality and gender minority adults (2018, background): “The response rates were approximately 13 percent and 12 percent, which are not unusual when sampling members of the community (see Riggle et al., 2005; Shih and Fan, 2008).”
Teachers'motivation to participate in training and to implement innovations (2014, background): “However, recent studies addressing the subject of response rates in web-based surveys by teachers suggest that a low level response rate of less than 22% might be expected when a web based questionnaire is administered to teachers (Mertler, 2003; Shih & Fan, 2008).”
Examining Factors Impacting Online Survey Response Rates in Educational Research: Perceptions of Graduate Students (2017, background): “Student and employee populations are more likely to respond to surveys than the general population (Shih & Fan, 2008; Vance, 2011).”
Factors affecting response rates of the web survey: A systematic review (2010, background): “First, types of populations were found to significantly affect the response rate according to several meta-analyses (Baruch, 2000; Cook et al., 2000; Heberlein & Baumgartner, 1978; Shih & Fan, 2008).”
Response Rates and Data Quality in Web and Mail Surveys Administered to PhD Holders (2011, background): “More recently, Shih and Fan (2008) compared response rates in a meta-analysis study of 37 studies, finding that college students tend to respond more to web surveys, whereas professionals such as medical doctors or teachers and the general population tend to respond more to mail surveys.”
Toward a Better Understanding of the Relationship Between Transformational Leadership, Public Service Motivation, Mission Valence, and Employee Performance (2014, result): “The latter response rate was still well within the range of what was found for previous web-based studies (Hoonakker & Carayon, 2009; Shih & Fan, 2008).”
Using Internet in Stated Preference Surveys: A Review and Comparison of Survey Modes (2011, neutral): “In addition, nonresponse seems to be more prevalent in Internet surveys (Manfreda et al., 2008; Shih and Fan, 2008).”
Examining TPACK Among K-12 Online Distance Educators in the United States (2009, background): “This response rate was considered acceptable and higher than many Web-based surveys (Manfreda, Bosnjak, Berzelak, Haas, & Vehovar, 2008; Shih & Fan, 2008).”
Psychological contract breaches and employee voice behaviour: The moderating effects of changes in social relationships (2014, background): “Thus, our response rates for the second, third, and fourth survey administrations were higher than those typically observed in electronic surveys (Baruch & Holtom, 2008; Cook et al., 2000; Shih & Fan, 2008).”
The End of the (Research) World As We Know It? Understanding and Coping With Declining Response Rates to Mail Surveys (2019, background): “A meta-analysis of studies published between 1995–2006 (n¼ 39) that directly compared mail survey modes with web implementation found that mail surveys tend to have higher response rates (Shih and Fan 2008).”
Understanding the work passion–performance relationship: The mediating role of organizational identification and moderating role of fit at work (2015, background): “Looking specifically at summary studies comparing web-based surveys to paper surveys, Shih and Fan (2008) reported web survey response rates ranging from 7 percent to 88 percent, with a consolidated mean of just under 40 percent.”
Revisiting technological pedagogical content knowledge: Exploring the TPACK framework (2010, background): “While the response rate is modest, it is recognized as acceptable for a web-based survey (Manfreda, Bosnjak, Berzelak, Hass, & Vehovar, 2008; Shih & Fan, 2008).”