The development of a conceptual model of student satisfaction with their experience in higher education

By J. Douglas, Robert J. McClelland, John Davies. 2008

370 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/0d9069ce3c5fec3592a15ffeabe23a8c0d030afd

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In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2014, background): “Douglas et al. (2008) classify various service quality aspects as satisfiers (its presence leads to satisfaction, and absence does not lead to dissatisfaction), dissatisfiers (lack of it leads to dissatisfaction, but presence does not cause satisfaction), criticals (they are both satisfiers and…”
Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context (2015, methodology): “This qualitative procedure was compared with the traditional quantitative survey method more commonly adopted within higher education institutions by Douglas et al. (2009). They found that using the critical incident tech-”
Service quality in higher education – a review and research agenda (2010, background): “Thus, student satisfaction is an extremely important issue for a university and its management ( Douglas et al. , 2008”
Can a higher education institution's marketing strategy improve the student‐institution match? (2011, background): “This intangibility influences the teaching, learning and assessment with ancillary provision ( Douglas et al. , 2008”
Measuring business student satisfaction: a review and summary of the major predictors (2010, background): “Recognising that overall student satisfaction may be influenced by more than academic quality, however, some SERVQUAL studies have included variables such as the degree of social integration (see for example, Douglas, McClelland, & Davies, 2008 ; Mai, 2005 ).”
Service quality in a higher education context: an integrated model (2012, result): “Selecting a single university for the purpose of data collection for the present study also conforms to the current studies (Brown et al., 2009; Douglas et al., 2008; Gatfield et al., 1999; Helgesen and Nesset, 2007; Navarro et al., 2005; Oldfield and Baron, 2000; Smith et al., 2007; Stodnick and…”
The effects of lecturer commitment on student perceptions of teaching quality and student satisfaction in Chinese higher education (2015, neutral): “…has concluded that student satisfaction, student loyalty, and positive word of mouth for a university are influenced by teaching quality, academic achievement and social integration activities (Brookes & Becket, 2007; Douglas, McClelland, & Davies, 2008; Petruzzellis, D’Uggento, & Romanazzi, 2006).”
Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, methodology): “Recent literature has also used a single university and collected data from focus group discussions (see, for example, Brown et al., 2009; Douglas et al., 2008; Gatfield et al., 1999; Helgesen and Nesset, 2007; Navarro et al., 2005; Smith et al., 2007; Stodnick and Rogers, 2008; Sultan and Wong, 201”