The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes

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A meta-analysis of satisfaction with complaint handling in services (2010, background): “This view is consistent with the prevailing complaint handling research, where SATCOM is conceptualized as the central mediator that links justice dimensions to postcomplaint constructs (e.g., Homburg and Fürst 2005; Tax et al. 1998; Ambrose et al. 2007).”
The impact of financial services quality and fairness on customer satisfaction (2012, background): “Justice perception of an institution affects customers’ reactions to the products or services provided by the institution (Ambrose et al., 2007).”
The role of overall justice judgments in organizational justice research: a test of mediation. (2009, unknown): “Indeed, recently Ambrose et al. (2007) reviewed these findings, tested competing models, and did not find support for a differential effects conceptualization of the relationships between specific justice judgments and attitudes.”
Echoes of Silence: Employee Silence as a Mediator Between Overall Justice and Employee Outcomes (2012, background): “…should carefully consider the research question being addressed when deciding how to assess justice and match the specificity of justice (i.e., specific dimensions vs. overall justice) with that of the outcome (i.e., the differential effects approach; Ambrose and Arnaud 2005; Ambrose et al. 2007).”