Sara Valentini

Organizational Behavior and Human Resource Management · 2010

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Sara Valentini trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. R. Rosenthal
  2. James G. Maxham
  3. Inge Geyskens

Papers from Sara Valentini's perspective

Ordered by how strongly the researchers Sara Valentini trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
  2. Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
  3. Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. (Journal of Applied Psychology)
  4. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
  5. A Review and Evaluation of Meta-Analysis Practices in Management Research
  6. The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes
  7. Antecedents to satisfaction with service recovery
  8. The dimensions of complaint satisfaction: process and outcome complaint satisfaction versus cold fact and warm act complaint satisfaction
  9. WRITING META-ANALYTIC REVIEWS
  10. Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction

Their papers