D. Dickter
Sociology and Political Science · 2004
A researcher in the Science corpus: 1 paper; trusts 7 researchers and is trusted by 12 researchers here, as inferred from the citation graph.
Subfields
- Sociology and Political Science — 7 citations into it; #5,526 of 22,756 by trust here, #2,135 by citations
- General Health Professions — 6 citations into it
- Social Psychology — 5 citations into it
Whom D. Dickter trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts D. Dickter overall
Papers from D. Dickter's perspective
Ordered by how strongly the researchers D. Dickter trusts endorse each paper. Same corpus, a different order for every researcher.
- Emotional labor and burnout: Comparing two perspectives of "people work"
- Self-regulation and depletion of limited resources: does self-control resemble a muscle? (Psychological bulletin)
- Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)
- WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
- WORK RELATIONSHIPS IN TELEPHONE CALL CENTRES: UNDERSTANDING EMOTIONAL EXHAUSTION AND EMPLOYEE WITHDRAWAL
- Development and validation of brief measures of positive and negative affect: the PANAS scales.
- Testing a conservation of resources model of the dynamics of emotional labor. (Journal of Occupational Health Psychology)
- Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
- Toward better research on stress and coping. (American Psychologist)
- Anger and anger expression in relation to perceptions of social rank, entrapment and depressive symptoms
Their papers
- The customer is not always right: customer aggression and emotion regulation of service employees (2004) — 1,006 citations