Anger and anger expression in relation to perceptions of social rank, entrapment and depressive symptoms

By S. Allan, Paul Gilbert. 2002

125 citations recorded by the source corpus.

Subfields: Clinical Psychology, Experimental and Cognitive Psychology, Social Psychology

View Paper: https://www.semanticscholar.org/paper/2ce1acf7203614341881b72fab2909f92d2fa25d

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In Clinical Psychology

In Experimental and Cognitive Psychology

In Social Psychology

Citations in the corpus

The customer is not always right: customer aggression and emotion regulation of service employees (2004, background): “Furthermore, the mantra ‘the customer is always right’ communicates the unequal power in the customer–employee transaction, which is also a key aspect of being a target of aggression (Allan & Gilbert, 2002; Hochschild, 1983).”
Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer (2010, background): “As such, expressing anger is least acceptable from lower status toward higher status targets (Allan and Gilbert, 2002; Cote and Moskowitz, 2002; Keltner et aL, 2003; Lively and Powell, 2006; Ridgeway and Johnson, 1990).”
Linking Perceived Unfairness to Physical Health: The Perceived Unfairness Model (2006, background): “Perceiving unfairness may have emotional consequences as well, leading to specific negative emotions and affective states, including anger (Allan & Gilbert, 2002), anxiety (Dion & Earn, 1975), depression (cf. Lipkus, Dalbert, & Siegler, 1996), fear (Boeckmann & Liew, 2002), feelings of deprivation…”
Service Employee Responses to Angry Customer Complaints (2017, background): “…is congruent with previous findings in the social psychological literature, which holds that, first, anger expression tends to be more accepted from high-status individuals and, second, anger responses tend to be more suppressed toward them (Allan and Gilbert 2002; Lively and Powell 2006).”
The brain basis of emotion: A meta-analytic review (2012, background): “…narrative structures of emotions may result in pathological outcomes when affected by strict cultural norms regarding emotion display (e.g., Allan & Gilbert 2002; Chaplin et al. 2005; Le et al. 2002), specific caregiver–child temperament constellations (e.g., Coplan et al. 2009), and…”
Assertiveness Training: A Forgotten Evidence-Based Treatment (2018, background): “…(Hofmann, Gerlach, Wender, & Roth, 1997; Walters & Hope, 1998), there is also evidence that social anxiety is positively associated with anger and hostility, therefore indicating that assertiveness may be beneficial in reducing anger in these individuals (Allan & Gilbert, 2002; Novaco, 1976).”