D. Nguyen
Organizational Behavior and Human Resource Management · with DeWitt · 2003–2008
A researcher in the Science corpus: 2 papers; trusts 5 researchers and is trusted by 2 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 13 citations into it; #7,175 of 8,741 by trust here, #4,293 by citations
- Sociology and Political Science — 13 citations into it; #18,246 of 22,756 by trust here, #8,704 by citations
- Marketing — 9 citations into it
- Social Psychology — 5 citations into it; #14,042 of 15,694 by trust here, #14,199 by citations
Whom D. Nguyen trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts D. Nguyen overall
Papers from D. Nguyen's perspective
Ordered by how strongly the researchers D. Nguyen trusts endorse each paper. Same corpus, a different order for every researcher.
- Ensuring greater satisfaction by engineering salesperson response to customer emotions
- The psychology of interpersonal relations
- Fairness theory: Justice as accountability.
- Attributional Thoughts about Consumer Behavior
- The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
- A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
- The one number you need to grow. (Harvard Business Review)
- Justice strategy options for increased customer satisfaction in a services recovery setting
- Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
- Students' Need for Belonging in the School Community
Their papers
- Exploring Customer Loyalty Following Service Recovery (2008) — 476 citations
- Diffusing Customer Anger in Service Recovery: A Conceptual Framework (2003) — 86 citations