Boon Liat Cheng

Organizational Behavior and Human Resource Management · 2014–2019

A researcher in the Science corpus: 2 papers; trusts 9 researchers and is trusted by 3 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 21 citations into it; #5,845 of 8,741 by trust here, #8,343 by citations
• Marketing — 16 citations into it; #3,990 of 6,289 by trust here, #6,049 by citations
• Sociology and Political Science — 14 citations into it; #14,627 of 22,756 by trust here, #20,871 by citations

Whom Boon Liat Cheng trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Joseph F. Hair
2. M. Schall
3. Riadh Ladhari
4. Robert E. Wood
5. Jodi S. Goodman
6. David P. MacKinnon
7. Daniel J. Bauer
8. Nitin Seth
9. Nadin Beckmann
10. Alison Cook

Who trusts Boon Liat Cheng overall

1. Y. Keshavarz
2. Kim Leng Khoo
3. M. Pakurár

Papers from Boon Liat Cheng's perspective

Ordered by how strongly the researchers Boon Liat Cheng trusts endorse each paper. Same corpus, a different order for every researcher.

1. Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (Multivariate Behavioral Research)
2. Best Practices in the Assessment of Hotel-guest Attitudes:
3. Conceptualizing and testing random indirect effects and moderated mediation in multilevel models: new procedures and recommendations. (Psychological methods)
4. Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry
5. Multivariate data analysis : a global perspective
6. Service quality models: a review
7. Mediation Testing in Management Research
8. Mediation in experimental and nonexperimental studies: new procedures and recommendations. (Psychological methods)
9. A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
10. Index Construction with Formative Indicators: An Alternative to Scale Development

Their papers

• Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry (2014) — 110 citations
• Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry (2019) — 189 citations