Dan Xie

Marketing · 2012

A researcher in the Science corpus: 1 paper; trusts 12 researchers and is trusted by 5 researchers here, as inferred from the citation graph.

Subfields

• Marketing — 20 citations into it; #2,084 of 6,289 by trust here, #5,673 by citations
• Organizational Behavior and Human Resource Management — 20 citations into it; #3,283 of 8,741 by trust here, #7,932 by citations
• Sociology and Political Science — 11 citations into it; #7,805 of 22,756 by trust here, #19,300 by citations
• Social Psychology — 5 citations into it

Whom Dan Xie trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Anna S. Mattila
2. J. Lerner
3. Yany Grégoire
4. Michael Tsiros
5. F. Heider
6. P. Aggarwal
7. B. Weiner
8. S. Kates
9. M. F. Ji
10. Joseph F. Hair

Who trusts Dan Xie overall

1. Guy Assaker
2. Peter O'Connor
3. Jiseon Ahn
4. Rania El-Haddad

Papers from Dan Xie's perspective

Ordered by how strongly the researchers Dan Xie trusts endorse each paper. Same corpus, a different order for every researcher.

1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
2. When Good Brands Do Bad
3. Prospect theory: An analysis of decision under risk Econometrica 47
4. The effects of relationship quality on customer retaliation
5. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
6. The psychology of interpersonal relations
7. Service failure and recovery: The impact of relationship factors on customer satisfaction
8. Satisfaction: A Behavioral Perspective on the Consumer
9. Index Construction with Formative Indicators: An Alternative to Scale Development
10. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study

Their papers

• The effects of brand relationship quality on responses to service failure of hotel consumers (2012) — 116 citations