S. Kates

Organizational Behavior and Human Resource Management · 2000–2010

A researcher in the Science corpus: 3 papers; trusts 2 researchers and is trusted by 5 researchers here, as inferred from the citation graph.

Subfields

Whom S. Kates trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Yany Grégoire
  2. Mark S. Granovetter

Who trusts S. Kates overall

  1. M. F. Ji
  2. Einar Breivik
  3. Dan Xie
  4. M. Rosenbaum

Papers from S. Kates's perspective

Ordered by how strongly the researchers S. Kates trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  2. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
  3. Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites
  4. When Good Brands Do Bad
  5. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
  6. The effects of relationship quality on customer retaliation
  7. When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (Journal of Marketing)
  8. Consumer revenge behavior: A cross-cultural perspective
  9. Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responses
  10. The psychology of interpersonal relations

Their papers