Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types

By M. Anne, Lars Grønholdt. 2001

148 citations recorded by the source corpus.

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Determinants of Job Satisfaction and its Impact on Employee Performance and Turnover Intentions (2014, background): “According to Martensen and Gronholdt(2001), employee satisfaction positively correlated with employee loyalty to their company.”
The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning (2020, background): “In addition, Anne & Grønholdt (2001) found that satisfied and loyal employees represented value assets to a company, and Turkyilmaz et al. (2011) found that low job satisfaction led to low loyalty to an organization.”
Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model (2020, background): “In that way, all workers will be a part of making organizations successful, having greater satisfaction and eventually developing higher loyalty (Anne & Grønholdt, 2001; Arsić, Nikolić, Zivković, Urošević, & Mihajlović, 2012; Eskildsen & Nussler, 2000; Javed et al., 2014).”
Employee Satisfaction: Does Kano's Model Apply? (2004, methodology): “Martensen & Gronholdt (2001) used a method that was originally introduced by Vavra (1997) and combines explicit importance with implicitly derived importance score values into one Importance Grid (Vavra, 1997).”