Integrating Kano's model in the planning matrix of quality function deployment

By K. Tan, X. Shen. 2000

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Employee Satisfaction: Does Kano's Model Apply? (2004, methodology): “This questionnaire has been widely used (Berger, 1993; Kano, 1984; Matzler & Hinterhuber, 1998; Tan & Shen, 2000).”
Quality function deployment: A literature review (2002, methodology): “…design (Gershenson and Stauffer, 1999), integrating Kano's model of customer satisfaction into QFD (Matzler and Hinterhuber, 1998; Shen et al., 2000a; Tan and Shen, 2000), integrating QFD, AHP and 0–1 integer programming for capital budgeting (Partovi, 1999), integrating QFD, AHP and benchmarking…”
Integrating the Kano Model and QFD for Designing New Products (2007, methodology): “The integration of the Kano model in the QFD using the adjustment factor (equation (2)) has less impact from past experiences than the Tan & Shen (2000) approach because it does not use the stated importance to calculate finals weights, and the Kano model questionnaire asks customers to state thei”
Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008, background): “Comparing these different approaches, it is apparent that Tan and Pawitra (2001) and Pawitra and Tan (2003) prioritized the attractive attributes, whereas Tan and Shen (2000), Shen, Tan, and Xie (2000), and Tan, Xie, and Shen (1999) all prioritized the must-be attributes.”