B. Busacca

Organizational Behavior and Human Resource Management · 2009

A researcher in the Science corpus: 1 paper; trusts 7 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom B. Busacca trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Kurt Matzler
  2. E. Anderson
  3. V. Zeithaml
  4. Vikas Mittal
  5. E. Sauerwein

Papers from B. Busacca's perspective

Ordered by how strongly the researchers B. Busacca trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
  2. Strengthening the Satisfaction-Profit Chain
  3. The factor structure of customer satisfaction
  4. The Role of Price Perceptions in an Integrated Model of Behavioral Intentions
  5. Dimensions of price satisfaction: a study in the retail banking industry
  6. Measuring perceived service quality using integrated conjoint experiments
  7. Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking
  8. A structural equation modelling of the antecedents of relationship quality in the Malaysia banking sector
  9. Correlates of customer loyalty to their bank: a case study in Nigeria
  10. A field study of customers’ switching behavior for bank services ☆

Their papers