Measuring perceived service quality using integrated conjoint experiments

By Harmen Oppewal, M. Vriens. 2000

134 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/27f926cbe9dca030fde770adcb4bc21e79e559fa

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Economics and Econometrics

1. Eleftherios Thalassinos

In Marketing

1. B. Busacca
2. Alessandro Arbore
3. Dimitrios I. Maditinos
4. Elissavet Keisidou
5. Lazaros I. Sarigiannidis
6. Eleftherios Thalassinos
7. C. Mbama
8. P. Ezepue

In Organizational Behavior and Human Resource Management

1. B. Busacca
2. Alessandro Arbore
3. Dimitrios I. Maditinos
4. Elissavet Keisidou
5. Lazaros I. Sarigiannidis
6. Eleftherios Thalassinos
7. C. Mbama
8. P. Ezepue

Citations in the corpus

• Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “…service quality has been viewed as a factor that has a strong link to satisfaction (Taylor and Baker, 1994; Levesque and McDougall, 1996; Johnston, 1997; Lassar et al., 2000; Oppewal and Vriens, 2000; Jamal and Naser, 2002; Ndubisi, 2006; Arbore and Busacca, 2009; Culiberg and Rojšek, 2010).”
• Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances (2009, background): “Several studies, for example, have emphasized the link between satisfaction and the ‘‘service quality’’ construct (Taylor and Baker, 1994; Levesque and McDougall, 1996; Johnston, 1997; Jamal and Naser, 2002; Ndubisi, 2006; Lassar et al., 2000; Oppewal and Vriens, 2000).”