A structural equation modelling of the antecedents of relationship quality in the Malaysia banking sector
By Nelson Oly Ndubisi. 2006
153 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/60db081ba6f796eab5f833569aa366f653d80faa
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Marketing
- Osman Mahamad
- Rahim Mosahab
- B. Busacca
- L. Kheng
- Kashif ur Rehman
- Thurasamy Ramayah
- Alessandro Arbore
- Mubbsher Munawar Khan
In Organizational Behavior and Human Resource Management
- Osman Mahamad
- Rahim Mosahab
- B. Busacca
- L. Kheng
- Kashif ur Rehman
- Thurasamy Ramayah
- Alessandro Arbore
- Mubbsher Munawar Khan
Citations in the corpus
- The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010, background): “According to Ndubisi (2006), customer satisfaction can be achieved by offering personalized, flexible and adjustable services to suit the needs of customers.”
- Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances (2009, background): “…role played by problem-handling skills, like ‘‘capability to avoid potential conflicts’’, ‘‘efficient and effective handling of complaint’’, ‘‘efficiency of solving problems’’, and ‘‘speed of finding and restoring errors’’ (Levesque and McDougall, 1996; Ndubisi, 2006; Manrai and Manrai, 2007).”
- Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks (2010, background): “It was found that overall customer satisfaction is one of the key determinants of relationship quality (Nelson, 2006).”
- Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014, background): “It may also positively influence repurchase intension of customers (Ndubisi, 2006; and Ndubisi & Wah, 2005).”
- Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “Moreover, some researchers pointed out the positive impact of problem-solving skills on customer satisfaction (Levesque and McDougall, 1996; Ndubisi, 2006).”