A field study of customers’ switching behavior for bank services ☆
By Lalita A. Manrai, Ajay K. Manrai. 2007
181 citations recorded by the source corpus.
Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/bbde3e52bc7c5083c0b42cef3911210a6f9cefc0
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Information Systems and Management
In Marketing
- M. Mietzner
- B. Busacca
- Alessandro Arbore
- M. Jünger
- Dimitrios I. Maditinos
- Elissavet Keisidou
- Lazaros I. Sarigiannidis
- Eleftherios Thalassinos
In Organizational Behavior and Human Resource Management
- M. Mietzner
- B. Busacca
- Alessandro Arbore
- M. Jünger
- Dimitrios I. Maditinos
- Elissavet Keisidou
- Lazaros I. Sarigiannidis
- Eleftherios Thalassinos
Citations in the corpus
- Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances (2009, background): “Relationship drivers seem to be even more important and include ‘‘responsiveness’’, ‘‘competences’’, ‘‘assurance’’, ‘‘trust’’, ‘‘friendliness’’, ‘‘courtesy’’, ‘‘availability’’, ‘‘commitment’’, ‘‘flexibility’’, and ‘‘communication’’ (cf. Levesque and McDougall, 1996; Johnston, 1997; Winstanley, 1997;”
- Banking goes digital: The adoption of FinTech services by German households (2020, background): “However, thus far, few studies have analyzed consumers’ bank switching behavior (Manrai and Manrai, 2007).”
- Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “Research model 264 IJBM 31,4 McDougall, 1996; Lee and Cunningham, 2001; Varki and Colgate, 2001; Nagar and Rajan, 2005; Matzler et al., 2006; Manrai and Manrai, 2007).”