Cultural Sensitivity to Satisfaction and Service Quality Measures

By Linda C. Ueltschy, R. Krampf. 2001

94 citations recorded by the source corpus.

Subfields: Anthropology, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/f2cd7bc02603720b374e505f5b2f149d01788a77

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Fernando Jaramillo
2. Jay P. Mulki
3. Lerzan Aksoy
4. Sunil Mithas
5. Timothy L. Keiningham
6. François A. Carrillat
7. Forrest V. Morgeson
8. James Deconinck

In Strategy and Management

1. Fernando Jaramillo
2. Jay P. Mulki
3. Sunil Mithas
4. François A. Carrillat
5. H. Sørensen

Citations in the corpus

• Examining the Impact of Service Quality: A Meta-Analysis of Empirical Evidence (2009, background): “In addition, individual responses to service quality measures can be affected by personality factors (e.g., Engelland, Hopkins, and Larson 2001) or ethnicity (e.g., Ueltschy and Krampf 2001).”
• An investigation of the cross-national determinants of customer satisfaction (2011, background): “Economic freedom”