Examining the Impact of Service Quality: A Meta-Analysis of Empirical Evidence

By François A. Carrillat, Fernando Jaramillo, Jay P. Mulki. 2009

193 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1069994be08dc4f4c0b821590951c728be805ac1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Loury Okoumba
2. Hamed Qahri-Saremi
3. David Pooe
4. Ali Reza Montazemi
5. R. Chinomona
6. Rodrigo F. Malaquias
7. Yujong Hwang

In Marketing

1. Hamed Qahri-Saremi

In Organizational Behavior and Human Resource Management

1. Loury Okoumba
2. Hamed Qahri-Saremi
3. David Pooe
4. Ali Reza Montazemi
5. R. Chinomona
6. Rodrigo F. Malaquias
7. Yujong Hwang

Citations in the corpus

• The Impact of Product Quality on Perceived Value, Trust and Students’ Intention to Purchase Electronic Gadgets (2013, background): “An increase in purchase intention means an increase in the possibility of purchasing (Dodds, Monroe, & Grewal, 1991; Schiffman & Kanuk, 2007; Carrillat et al., 2009). According to Hong and Cho (2011), purchase intention is a strong proxy of making an actual purchase.”
• Factors affecting adoption of online banking: A meta-analytic structural equation modeling study (2015, background): “[16] Service Quality General 86 Not Specified Hunter and Schmidt Yes”