Using multiple informants in public administration: revisiting the managerial values and actions debate

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Performance failure in the public sector (2006, methodology): “The responses of corporate officers and service managers 1 were used to overcome sample bias problems associated with surveying a higher proportion of informants from one organizational level 2 (Payne and Mansfield 1973 ; Walker and Enticott 2004 ).”
Combinative effects of innovation types and organizational Performance: A longitudinal study of service organizations (2009, background): “MIS aims to capture internal organizational variety in a compatible format (Phillips, 1981; Walker and Enticott, 2004) collecting data from informants from several managerial levels or ‘echelons’.”
Escape from the Iron Cage? Organizational Change and Isomorphic Pressures in the Public Sector (2007, background): “Surveys are an increasingly important source of information on the characteristics of public organizations (Walker and Enticott 2004).”