How Emotions Regulate Social Life

By Gerben A. van Kleef. 2009

1,253 citations recorded by the source corpus.

Subfields: Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/de8c2dbcaddc299d4a7e7ad8482e964cea05f4b1

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Citations in the corpus

The MAD Model of Moral Contagion: The Role of Motivation, Attention, and Design in the Spread of Moralized Content Online (2019, background): “More broadly, considering how design features affect the spread of emotional expressions is important because the spread of emotions can have the same impact on social behaviors as they do when expressed offline because they achieve a communicative function (Van Kleef, 2009, 2017).”
The role of weekly high‐activated positive mood, context, and personality in innovative work behavior: A multilevel and interactional model (2014, background): “Support for innovation, high-activated positive mood, and innovative work behavior Innovation at work necessarily involves interacting with others, because it is embedded in a social process where people build alliances, enhancing the likelihood of novel ideas being adopted (Kanter, 1988; Van de Ven”
Enhancing emotional performance and customer service through human resources practices: A systems perspective ☆ (2016, positive): “Ideally, both strategies will generate expressions that are in line with display rules (Hochschild, 1983), to which customers then have the opportunity to react (Côté, 2005; Rafaeli & Sutton, 1987; Van Kleef, 2009; Van Kleef, Homan, & Cheshin, 2012).”
Can expressions of anger enhance creativity? A test of the emotions as social information (EASI) model (2010, methodology): “Second, they corroborate a central proposition of the EASI model, namely that emotional expressions influence observers in different ways depending on their epistemic motivation (Van Kleef, 2009, 2010; Van Kleef et al., 2010).”
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, positive): “Various theoretical perspectives converge to suggest that responses to emotional expressions depend heavily on the degree to which the expressions are perceived as appropriate for the context (e.g., Ekman, 1993; Shields, 2005; Van Kleef, 2009).”
Effects of Employees’ Positive Affective Displays on Customer Loyalty Intentions: An Emotions-as-Social-Information Perspective (2017, methodology): “The EASI model provides a comprehensive framework to understand how emotional expressions are interpreted and used by observers (Van Kleef, 2009).”
Can employees be emotionally drained by witnessing unpleasant interactions between coworkers? A diary study of induced emotion regulation (2012, background): “Affective reactions to witnessed interpersonal interactions are likely to be influenced by a diverse set of reactive and inferential processes (Kelly & Barsade, 2001; Van Kleef, 2009).”
Where Have All the People Gone? A Plea for Including Social Interaction in Emotion Research (2010, background): “When people thoroughly process others’ emotions, inferences are more predictive of behavior (van Kleef, 2009).”
How to win friendship and trust by influencing people’s feelings: An investigation of interpersonal affect regulation and the quality of relationships (2012, background): “…may therefore be better explained by targets’ behavioural feedback to interpersonal affect regulation (Côté, 2005), agents’ facial expressions of emotion during regulation attempts (Buck, 1980), or agents’ anticipation of targets’ responses to interpersonal affect regulation (Van Kleef, 2009).”