The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework

By J. Hogreve, Anja Iseke, Klaus Derfuss, T. F. Eller. 2017

196 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/d993c4a0207c7491c8335180bed12e08af651d8c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Markus Groth
2. Mahesh Subramony
3. Taeshik Gong
4. Youjae Yi

In Organizational Behavior and Human Resource Management

1. X. Hu
2. Markus Groth
3. Yu Wu
4. Mahesh Subramony
5. Taeshik Gong
6. Youjae Yi
7. Jake G. Messersmith
8. Chidiebere Ogbonnaya

Citations in the corpus

• Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021, background): “This has led to work related to the antecedents and outcomes of customer orientation, the “service profit chain,” and service failure and recovery, among others (Brady, Voorhees, and Brusco 2012; Hogreve et al. 2017; Sirianni et al. 2013).”