R. Veiga
Organizational Behavior and Human Resource Management · with Matos · 2009
A researcher in the Science corpus: 1 paper; trusts 3 researchers and is trusted by 2 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 14 citations into it; #7,139 of 8,741 by trust here, #8,343 by citations
- Sociology and Political Science — 9 citations into it
Whom R. Veiga trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts R. Veiga overall
Papers from R. Veiga's perspective
Ordered by how strongly the researchers R. Veiga trusts endorse each paper. Same corpus, a different order for every researcher.
- Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
- Structural equation modeling with EQS : basic concepts, applications, and programming
- Customer satisfaction: A meta-analysis of the empirical evidence
- The Positive and Negative Effects of Switching Costs on Relational Outcomes
- The effect of attitude and perception on consumer complaint intentions
- Segmenting service “complainers” and “non‐complainers” on the basis of consumer characteristics
- Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
- Coping With Customer Complaints
- Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
- A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. (Journal of Applied Psychology)