Curvilinear Effects of User-Generated Content on Hotels’ Market Share

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Understanding the Impact of Online Reviews on Hotel Performance (2017, background): “…heavily focused on their impact on consumer perceptions and decision-making processes (Liu and Park 2015; Pantelidis 2010; Park and Nicolau 2015; Ryu and Han 2010; Zhang et al. 2010), but less has investigated the impact of consumer reviews on business performance (Duverger 2013; Ye et al. 2011).”
Online Reviews (2016, background): “For example, Duverger (2013) suggests that there is an interaction effect between review length and review valence.”
What makes a useful online review? Implication for travel product websites. (2015, background): “According to the report by Vlachos (2012), about 87 percent of international travellers have used the Internet for planning their trips and 43 percent of them have read reviews by other travellers.”
Asymmetric effects of online consumer reviews (2015, background): “Previous studies showed mixed empirical results (Liu, 2006), indicating that consumer review ratings have positive (Ogut & Tas, 2012), negative (Berger, Sorensen, & Rasmussen, 2010) and quadratic influences (Duverger, 2013) on information search and consumer decision-making behaviours.”