Emotional intelligence in the collection of debt.

By J. Bachman, S. J. Stein, K. Campbell, G. Sitarenios. 2000

188 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/cfc68738a08238a3bce42970911b124b27e4bbdf

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In Social Psychology

Citations in the corpus

Inadequate Evidence for Multiple Intelligences, Mozart Effect, and Emotional Intelligence Theories (2006, background): “However, these five studies do not provide strong support for EI. One study assumed that attitudes, job skill, and leadership factors that differentiated better collection agents were subserved by EI ( Bachman, Stein, Campbell, & Sitarenios, 2000 ), and another reported only modest correlations for ”
Enhancing employee outcomes: The interrelated influences of managers' emotional intelligence and leadership style (2012, background): “Studies have shown that emotional intelligence relates to various job-related outcomes, including job performance (Bachman et al., 2000; Goleman, 1996; Tischler et al., 2002), leadership success (Cooper and Sawaf, 1997; Gates, 1995; Goleman, 1998b; Higgs, 2003; Sivanathan and Fekken, 2002),…”
The Fakability of Bar-On's Emotional Quotient Inventory Short Form: Catch Me if You Can (2007, methodology): “Similarly, the Emotional Quotient Inventory (EQ-i), a measure developed by Bar-On (1997) to assess emotional intelligence, was found to be a predictor of job performance ( Bachman, Stein, Campbell, & Sitarenios, 2000 ; Handley, 1997 ); better than cognitive ability ( Jae, 1997 ) and academic achi”
Emotional intelligence (EI) capabilities training: can it develop EI in project teams? (2008, background): “Positive findings can be expected according to Bachman et al. (2000)”
A different look at why selection procedures work (2011, background): “…individual differences in self-reported social effectiveness are relevant for performance in selection procedures as well as on the job (e.g., Bachman et al., 2000; Hochwarter et al., 2006; Jawahar et al., 2008), and may thus contribute to the criterionrelated validity of these selection…”
The impact of emotional intelligence on accuracy of self‐awareness and leadership performance (2011, unknown): “In fact, the EQI has been found to be a key predictor of job performance (Bachman et al., 2000) with stronger support than either cognitive ability ( Jae, 1997) or academic achievement (Parker et al., 2004) in determining job performance.”
Emotional Intelligence, its Measurement and Implications for the Workplace (2008, background): “Bachman et al. (2000) have similarly suggested that highly emotionally competent debt collectors recovered double the amount of revenues compared with their more typical co-workers.”