Emotional Intelligence, its Measurement and Implications for the Workplace

By S. Cartwright, Constantinos Pappas. 2008

168 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3f5e391e197cee2b0643577dd1e837adc59f73e2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Marcel J. H. van Birgelen
2. Allard C. R. van Riel
3. C. Delcourt
4. Kerri Anne Crowne
5. Dwayne D. Gremler
6. Jay Kandampully
7. Jichul Jang
8. Jinsoo Hwang

In Social Psychology

1. Marcel J. H. van Birgelen
2. C. Delcourt
3. Kerri Anne Crowne
4. Allard C. R. van Riel
5. Dwayne D. Gremler
6. Robert L. Engle

In Sociology and Political Science

1. Marcel J. H. van Birgelen
2. Allard C. R. van Riel
3. C. Delcourt
4. Kerri Anne Crowne
5. Dwayne D. Gremler
6. Jay Kandampully
7. Jichul Jang
8. Jinsoo Hwang

Citations in the corpus

• The relationships among social intelligence, emotional intelligence and cultural intelligence (2009, background): “…Journal Mayer, 1990; Huy, 1999; Dulewicz and Higgs, 2000; Matthews et al., 2002; Wong and Law, 2002; Dulewicz et al., 2003; Law et al., 2004; Cartwright and Pappas, 2008) and thought to be related to Gardner’s personal intelligences (Salovey and Mayer, 1990; Gardner, 2002; Cartwright and…”
• Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport (2013, background): “The ability of contact employees to deal with customer emotions – or their emotional competence (EC) (Cartwright and Pappas, 2008) – represents a potential driver of interaction quality and service evaluation (Härtel et al.”